MANUFACTURER WARRANTY
—–
As the manufacturer, we warrant your new product to be free from defects in materials and workmanship for three (3) year period from the date of purchase, provided the product is used in accordance with accompanying user’s manual or operation guide where provided.
The manufacturing warranty applies only in the region (Malaysia & Singapore) in which the product was purchased.
To register a car seat or stroller, click here
What is not covered by the warranty?
During the warranty period, the warranty service is provided free of charge except for:
- Unauthorised resellers without permission to sell
- Wear and tear
- Misuse and abuse
- Improper storage/product care
- Holes and tears in stroller wheels
- Damage in stroller push handle or upholstery due to normal daily use
- Alteration
- Fabric discolouration
- Accident
- Damage due to repairs carried out by third parties
- Damage caused by natural disasters
- Damage result from delivery by third parties (If you purchase online, please inspect your OYC product after receiving and in case of any damage immediately file a complaint with sellers or couriers)
- Incidental expenses such as postage, transportation and other expenses outside of warranty claim
- Customer dissatisfaction with the product in overall
The warranty service does not include incidental expenses such as postage, transportation and other expenses. Customers are required to send and to collect the product for warranty service at their own expense.
What if I receive my product as a gift?
You are required to provide gift receipt or proof of purchase when registering the product warranty online to be eligible for warranty coverage.
LIMITED MANUFACTURING WARRANTY
—–
The limited warranty is applicable to all other OYC products except for car seats. We offer:
- One (1) Year Warranty : Sleep and Travel products
- Six (6) Month Warranty : Indoor and Outdoor products
The warranty applies only if the problem is caused by manufacturing defects in the material(s) and/or workmanship of the product.
The limited warranty applies only in the region (Malaysia & Singapore) in which the product was purchased.
To register a product other than car seat and stroller, click here
What is not covered by the warranty?
During the warranty period, the warranty service is provided free of charge except for:
- Unauthorised resellers without permission to sell
- Wear and tear
- Misuse and abuse
- Improper storage/product care
- Holes and tears in stroller wheels
- Damage in stroller push handle or upholstery due to normal daily use
- Alteration
- Fabric discolouration
- Accident
- Damage due to repairs carried out by third parties
- Damage caused by natural disasters
- Damage result from delivery by third parties (If you purchase online, please inspect your OYC product after receiving and in case of any damage immediately file a complaint with sellers or couriers)
- Incidental expenses such as postage, transportation and other expenses outside of warranty claim
- Customer dissatisfaction with the product in overall
The warranty service does not include incidental expenses such as postage, transportation and other expenses. Customers are required to send and to collect the product for warranty service at their own expense.
What if I receive my product as a gift?
You are required to provide gift receipt or proof of purchase when registering the product warranty online to be eligible for warranty coverage.